Hi, I’m Jace Sheppard.
I am not taking on new clients at this time.
I provide remote and drop-off technology support from my home-office in Colchester, Vermont.
I do not repair mobile device hardware, like smartphones or tablets.
Complete the fields below, and I’ll do my best to reply. If I am not actively working with you I may not be able to get back to you.
This is what I do when I have available bandwidth.
Getting help from someone you can trust is important. For over 28 years, I’ve been helping colleagues, family and friends, and hundreds of Vermonters get unstuck.
Think you need a new computer? Add a little punch to that aging system with a memory upgrade or a modern hard drive. Or get a fresh install of your system so it runs smoothly again.
Domains and Websites
This is what I charge for my time when I am available.
My pre-scheduled rate is $100 per hour.
My weekend or emergency rate is $125 per hour.
I negotiate project prices for jobs projected to take longer than 3 hours.
I work remotely and offer drop-off at my office for system repairs and upgrades. When not isolating, I have a travel rate of 65 cents per mile for home visits with a minimum visit charge of 1 hour.
Many non-hardware issues can be resolved remotely over the phone and internet, so no travel fee there. I’ll guide you through getting me connected and you’ll see everything I’m doing as I do it. I’ll give you honest answers to your questions and won’t sell you things you don’t need. I’ll give you tools and information to proactively maintain your system, reducing your need for tech support.
Call for a free consultation to determine your needs.
Some people say….
Many thanks for your excellent help, as always. Very comforting to know you are there when I get into my computer jams!!
“We found Jace on the internet. He was respectful, kind, clear and honest. He worked through the possibilities, and helped us know what to do. When we were trying to figure out how to set up our high school-age kids with technology, Jace asked the right questions and suggested the right resources so we could make the right decisions, at a cost we could afford. Then he set up the laptop so it would run easily right out of the box. This guy’s email ought to be in the address book of everyone who owns a computer.
© Jace Sheppard, Vermont Tech Guy, LLC, Colchester, Vermont